New York, NY · founded 2015
Kustomer is an AI-native customer-service platform and CRM founded in 2015 by Brad Birnbaum and Jeremy Suriel, the pair behind Assistly (sold to Salesforce as Desk.com). It unifies customer conversations across channels and now leans hard on AI agents that automate routine support while 'supporting reps, not replacing them.' It was acquired by Meta/Facebook in 2022 and later spun back out as an independent company. The team calls itself the 'Krew,' works in a distributed, retreat-driven culture, and gives engineers startup-style ownership of product areas.
see the full file on Kustomer| Employer pays full premium | yes |
|---|---|
| Dental | yes |
| Vision | yes |
| Fertility support | yes |
| Unlimited PTO | yes |
| Birthing-parent leave | 16 weeks |
| Partner leave | 8 weeks |
| How leave is framed | birthing_partner |
| Home-office stipend | offered |
| Phone & internet | offered |
| Fully remote roles | yes |
Every claim above is sourced and dated. See sources on the full page.
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