Kustomer

New York, NY · founded 2015

Kustomer is an AI-native customer-service platform and CRM founded in 2015 by Brad Birnbaum and Jeremy Suriel, the pair behind Assistly (sold to Salesforce as Desk.com). It unifies customer conversations across channels and now leans hard on AI agents that automate routine support while 'supporting reps, not replacing them.' It was acquired by Meta/Facebook in 2022 and later spun back out as an independent company. The team calls itself the 'Krew,' works in a distributed, retreat-driven culture, and gives engineers startup-style ownership of product areas.

see the full file on Kustomer

8 open roles at Kustomer

documented benefits (15)

Employer pays full premium	yes
Dental	yes
Vision	yes
Fertility support	yes
Unlimited PTO	yes
Birthing-parent leave	16 weeks
Partner leave	8 weeks
How leave is framed	birthing_partner
Home-office stipend	offered
Phone & internet	offered
Fully remote roles	yes
Median filed wage	$235,000
Last round	$29,999,994
Last round closed	2025-08-06
Total raised	$89,999,994

what Kustomer pays

Median of 3 certified wages filed with the US Department of Labor: $235,000.

Half of Kustomer's certified filings fall between $215,000 and $235,000.

role	median	filings	range
software engineer	$235,000	2 filings

Source: US Department of Labor, FY2025 Q4. Read 2026-07-27.

notable perks

Twice-a-year in-person company retreats for the distributed 'Krew'
Referral bonus paid for every new 'Krew' member you refer

the legal floor where they are

Set by law, not by Kustomer. It applies to every employer in NY.

IVF cycles the state covers	New York requires three IVF cycles, from large groups only. Insurance Law §§ 3221(k)(6)(C) and 4303(s)(3) require large group policies to cover 'three cycles of in-vitro fertilization (IVF) used to treat infertility and prescription drugs that are prescribed for the IVF treatment'. Large group means more than 100 employees, and the law applies to policies issued or renewed on or after 1 January 2020. Age restrictions are not permitted, and an insurer may not discriminate on age, sex, sexual orientation, marital status or gender identity. Small group and individual plans must cover basic infertility treatment such as intrauterine insemination but are NOT required to cover IVF. THE LIMIT THAT DECIDES WHETHER THIS REACHES YOU: the Department of Financial Services states that 'the IVF law does not apply to self-funded ERISA plans', nor to Medicaid managed care, the Essential Plan or Medicare. KFF's 2025 employer survey puts 67% of covered workers in a self-funded plan and 80% at firms of 200 or more, so at most large New York employers this law does not apply and the fertility benefit on the page is the company's own choice. (New York Insurance Law §§ 3221(k)(6)(C) and 4303(s)(3), effective 1 January 2020.)
Adoption leave the law gives	12 workweeks of UNPAID job-protected leave in any 12-month period on the placement of a child for adoption or foster care, and only for employees who meet the FMLA eligibility test. There is no federal paid adoption leave. (Family and Medical Leave Act of 1993, 29 U.S.C. 2612(a)(1)(B) and 2612(c); eligibility at 29 U.S.C. 2611(2) and (4). Quoted from the 2023 edition of the US Code.)
Pay when you are ill	No federal law requires any paid sick leave. The FLSA does not require payment for time not worked, and the FMLA gives 12 workweeks of UNPAID job-protected leave in any 12-month period for a serious health condition, and only for employees who meet the FMLA eligibility test. Any paid sick time comes from a state or city law, or from the employer's own choice. (Fair Labor Standards Act, per the Department of Labor's statement on payment for time not worked; Family and Medical Leave Act of 1993, 29 U.S.C. 2612(a)(1)(D) and 2612(c). Quoted from the 2023 edition of the US Code on govinfo.gov.)

Every claim above is sourced and dated. See sources on the full page.

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